Hilary W.
Articles
What is economy shipping and how long does it take?
Economy shipping is USPS parcel, or FedEx Smartpost. The FedEx Smartpost is a shipping method in which the package is pickup at our warehouse and carried to your local town by FedEx. Once the packa...
What is our PTO policy?
Note: This policy reflects the new accrual schedule for Paid Time Off. This policy supersedes the vacation, personal day and floating day policies. The vacation, personal and floating day policies ...
Network Connectivity Issues
Step 1: Check to see if other devices are affected
If only a single device is out, please troubleshoot the device.
If this is a wireless device and you are having trouble connecting, you may also...
How does the internet service work?
We use fixed wireless technology to provide service to your house via line of site from one of our towers. We install a radio transceiver on your roof that points to a tower. A cable is run from ...
International shipping
We offer a standard shipping to over 220 International destinations. Free shipping for orders over £250/€250, for orders under £250/€250 delivery is £19.95/€20.95:
UPS carries our International del...
Can I connect multiple devices to the internet?
Yes, you are able to connect multiple devices with a wireless router. The wireless router is connected inline before your computer and transmits wireless signals inside the house. This allows you...
Online delivery tracking
A: Yes! You can track your Delivery or Service online with our Delivery and Service Tracker.
Look up your Delivery or Service window up to 2 days in advance of the scheduled date. Simply enter your...
How much is shipping?
Standard shipping is free. Overnight shipping can be purchased for $19.99. If you need to return an item, you are responsible for paying shipping costs.
What if I want to upgrade my membership?
You can call, email or visit your local Zips Car Wash and let them know. We can get that changed to whichever package you would like at any time.
What is your return policy?
Return Policy:
In the unlikely event that your order arrives damaged or defective, and you need to make a return, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Servi...
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