What is your return policy?

Return Policy:

In the unlikely event that your order arrives damaged or defective, and you need to make a return, please call us at [phone] within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!

If for any other reason, you are not completely satisfied with all or part of your order, simply contact us at [phone] and we will arrange for a convenient, prepaid FedEx return label to be sent to you. Then return the item to us for a replacement, credit or refund on your invoice (shipping charges are not refundable). Monogrammed and personalized items cannot be returned except when due to defect. Remember to keep a copy of your invoice and tracking number for your records, although duplicate documentation can be printed from the Your Account page.

Additional Returns Information:

When using our prepaid FedEx return label, there is no up-front charge, however your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund or credit, and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time.